to encourage the patient to lead a healthier lifestyle
to give the patient a personal, confidential and caring service which meets health needs
to treat all patients equally and with friendship and courtesy
to provide this service with efficiency and reliability
to answer telephone calls as promptly as possible
that any urgent medical problem will be dealt with the same day
to offer routine appointment within 2 working days
to deal with emergencies immediately
to offer an explanation if the patient is kept waiting longer than 30 minutes
to ensure that a patient may speak to a doctor at designated time
to visit any patient who is too ill or frail to attend surgery
to provide a repeat prescription within two working days of a routine request
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